Contact / Ordering FAQ
*** Please note we’re a small company, so it’s best to email us if you have any questions or concerns 😉
Email Order & Questions to : firstname.lastname@example.org
Phone: 415 – 337- 6612 ( Please leave a clear message with your name, phone number and item you are interested in. We will get back to you as soon as we can )
Contact Mark via email at: email@example.com
Max Toy Company Wholesale
Due to the limited nature of the products we make, we do VERY little if any wholesale.
However, when we do, please contact us at: firstname.lastname@example.org for available items at wholesale. You must have a valid resellers permit to order via wholesale.
Japan orders and questions, please contact Yo Miyamoto at: email@example.com
Max Toys are also available in Japan in One-Up, Tokyo.
Payment in the form of most Credit Cards (processed via PayPal) and PayPal payments via PayPal secure transactions. We also accept Personal Checks, Domestic Money Orders & International Money Orders payable in US Dollars only, and paid to “Max Toy Company”. Please Do Not Send Cash !
Mail payments to:
MAX TOY COMPANY
400 Mangels Avenue
San Francisco, CA. 94127
Note: We DO NOT have a physical store, online only 😉
Returns & Refunds:
Max Toy Co. does not offer refunds as all sales are final. Please ask all questions before you purchase.
If the product is defective, damaged or incorrect, as a result of our error, Max Toy Co. will exchange the product for a new one, if available. Customers seeking exchanges must notify Max Toy Company within 5 business days of receiving the damaged item. All products must be returned with 100% of the original contents (all accessories, packing, etc). Items are not returnable if they are opened, or show signs of wear. If the damage occurred as a result of shipping, and is not an error on the part of Max Toy Co., customers will need to make a claim with either USPS US post office. The packing materials found in our products serve only as protection for the product within. Email us at: firstname.lastname@example.org
Max Toy Co. knows the value of the condition of a collectable. We take time & pride in packing & shipping our products carefully. Max Toy Co. ships using USPS (US Post Office Priority Mail and Express Mail services) for domestic & international customers. You must provide a valid residential or commercial “ship to” address during checkout. Items usually ship within 3-4 business days. You will receive an email confirmation with tracking information when your order has been shipped.
Max Toy Co. is not responsible for any misdirected payments, items lost/damaged during shipping. Max Toy Co. reserves the right to reject ANY person or persons as a customer for ANY reason. No toy for you !
Max Toy Co. endeavors to create safe and fun products. While we are certain that our adult collectible products are safe, due to international standards & practices, please keep products out of reach of children 15 years & under. These items are Adult Collectible Items, and as such are not for playing but rather for display only. Take care not to injure yourself handling the packaging. Discard packaging after product is opened. Do not swing or throw these products. Do not place in extreme heat or cold. There may be small pieces or sharp edges, or fingers may be pinched in joints, please handle with due care. Take care to keep all packing, plastic bags and such away from small children and infants and pets.
Max Toy Co. endeavors to create affordable Kaiju fun! Our prices reflect the appropriate range for these types of low quantity, high quality adult collectibles. We reserves the right to change prices without notice.
If you have any questions, please ask BEFORE YOU PURCHASE – email: email@example.com